Integrated call queue management in Microsoft Teams streamlines workflows for call queue agents. Streamlining call queue management in Microsoft Teams RingCentral for Microsoft Teams now includes voicemail transcriptions and call recording access to access advanced telephony capabilities not natively available in Microsoft Teams and reduce unnecessary app switching. Let’s jump into what’s new for Q1 2023 in RingCentral MVP:Īccess even more advanced telephony capabilities in Microsoft Teams Enhancing Microsoft Teams voicemail transcription and call recordings We aim to build a UCaaS platform that extends like lego blocks – to make sure different modalities of communications not only work together, but also embed in your critical systems and workflows. This year, our north star is to lean into our strengths and drive towards what businesses want – Intelligent, Connected Experiences. Last year we built over 800+ new features and enhancements to help your teams work more efficiently and perhaps even spark joy in the process. In these challenging times, we’re delivering innovations that make your work life even more productive and arm you with the ability to do more with less. We’re starting spring with gratitude for our customers and giving back to our users.
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